At Sai Care Homes, serving the Folkestone and Whitfield communities, we believe in total transparency. Below, we answer common questions about how we are regulated, so you can have the confidence to choose us for your loved one’s care.
We are strictly regulated by the Care Quality Commission (CQC). This isn't just a "tick-box" exercise; it involves a continuous relationship to ensure the highest safety and quality standards.
The CQC regulates us through a combination of unannounced inspections, regular dialogue, and data monitoring. They utilize the Single Assessment Framework, a modern approach that evaluates how safe, effective, caring, responsive, and well-led a care home is. This framework ensures that the care your loved one receives in our day care or residential services meets rigorous national benchmarks.
You can view inspections for our facilities on the Care Quality Commission's website: https://www.cqc.org.uk - alternatively, our teams are happy to provide printed copies of a home's most recent inspection report upon your visit.
The Care Quality Commission is the independent regulator of health and adult social care in England. Think of them as the "watchdog" for the industry. Their job is to register care providers and monitor, inspect, and rate services to ensure they meet fundamental standards of quality and safety.
As well as ensuring standards are met at care homes, CQC regulates all health and adult social care services in England, including hospitals, dentists, GP practices, care homes, and domiciliary care (home care) services.
The CQC is an independent body. While they report to Parliament, they are not run by the government.
This independence is vital for your peace of mind. It means their reports on any residential home, care centre or medical facility are unbiased and objective. They are there to protect the public - meaning you and your family - not to protect the care providers or the government.
If a home falls short of the Essential Standards, the CQC takes immediate action. Their inspection reports are public, highlighting exactly where a home is failing.
If a home is not compliant, the CQC will issue a warning, set a strict timeline for improvements, and demand an action plan. If improvements aren't made, the CQC has the legal power to restrict services or even close a home down. This rigorous system ensures that only homes providing safe, high-quality care continue to operate.
At Sai Care Homes, we view CQC regulations as the minimum standard - our goal is to exceed them every day.
We maintain high standards through:
Highly Trained Staff: Our team is experienced in person-centred care, ensuring your loved one is treated as an individual, not a number.
Internal Audits: We don't wait for an inspector to tell us what to improve; we constantly review our own processes.
Mock Inspections: We have regular mock inspections, carried out by external consultants, to identify shortfalls.
Open Feedback: We listen to our residents, day-care guests, relatives and staff through regular surveys and walkabouts.
Whether you are using private funding or local authority support, you deserve to know your loved one is in safe hands. Our commitment to quality allows you to relax and enjoy your time off, knowing your family member is safe, socialising, and well-cared for.
Need some friendly help or advice?